Why has an amount been withdrawn from my bank account?

If your Mirakl balance has insufficient funds in a given payment period to offset the amount of returned items, then you will have a negative balance. If your balance remains negative at the time of permanent closure, or at our discretion, then we may enable withdrawal of negative balances from the connected bank account to your Stripe account as per our Retailer Terms & Conditions.

Relevant clauses are included at the end of this article, however please refer to the most recent version, in the event changes have been made since this article was published.

If there are insufficient funds in the connected bank account, then we may engage other debt recovery programs to recover the funds.

We will enable the Negative Balance Direct Debit feature in Stripe on the date of your permanent closure, or at our discretion. Once enabled, Stripe will withdraw the negative balance from your bank account within 2 business days. Following this, your Stripe balance will return to zero.

Any future negative Stripe balances that occur after the permanent closure date, will continue to be debited from your bank account. This will occur if there continue to be any eligible refunds and faulty items returned in accordance with the our returns policy after the permanent closure date. 

A Mirakl negative balance will remain, and may continue to grow depending on further returns, for 60 days after the permanent closure. At this time a manual credit will be created in Mirakl for the total amount of withdrawals from your bank account which have been made during this period. 

To review the transaction details of the orders returned, please refer to the Mirakl transaction log.

Retailer Terms & Conditions

8. Returns & Refunds

...

8.4 In the event there are insufficient funds in Your nominated bank account for Us to debit an Refund Amount or Reversal Amount, We reserve the right to recover from You the Refund Amount or Reversal Amount (as applicable).

13 Post Termination Obligations

13.1 If the Agreement is terminated in accordance with clause 12, You must:

...

(b) in relation to any Transaction that occurred prior to the termination date:

(i) pay any amount owing to Us pursuant to the Agreement (including but not limited to any Authorised Deductions)