Rejecting an Order before it is Accepted

Overview:

When a Customer places an Order on Westfield online, the Order status remains in Pending Acceptance until a Seller Accepts or Rejects the Order. An Order must be Accepted by a Seller within 24-hours or it will be auto-rejected. This article will show you how to action orders in the Pending Acceptance state.

Please note that most integrated Sellers are configured to Auto-Accept an order if there is available stock levels in the offer inventory stored in Mirakl. If this is the case, then you will not be able to reject the order before it is Accepted. The Customer has already been notified that the order has been accepted and their payment has been debited. You will need to refer to a separate article Refunding an Order after it has been Accepted but can no longer be fulfilled.

Rundown:

1. Login into your Mirakl account or click through the system generated Order Confirmation Email.

2. Navigate to Orders:  My Orders > Orders to Process.

3. Select the relevant Westfield online Order, and open by clicking on the blue Order ID.

4. Review the Order and Accept, otherwise you can Reject this order now before the Customer’s payment is debited and they have been notified that the Order has been Accepted.